Refund policy
Return & Refund Policy
Overview
At MuNoir, we want you to enjoy every purchase. Due to the nature of alcohol and perishable products, our refund and return policies are designed to comply with Australian law and ensure safety and quality.
By purchasing from MuNoir, you agree to the terms below.
1. Non-Returnable Products
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Alcoholic beverages, including wine, cannot be returned unless faulty or damaged.
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Gift vouchers and promotional items are non-refundable.
2. Damaged or Faulty Items
If your order arrives damaged or faulty:
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Contact us within 7 days of receiving your order at pinot@munoir.com.au
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Include your order number and a photo of the damage or fault.
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We may offer:
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A replacement of the product, or
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A full refund to your original payment method.
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3. Cancellation Policy
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Orders can be cancelled before dispatch by contacting us at pinot@munoir.com.au
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Once an order has been shipped, cancellation is not possible due to shipping and product safety regulations.
4. Refund Process
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Approved refunds will be processed within 7–10 business days to the original payment method.
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Refunds do not include shipping costs, unless the product was faulty or damaged.
5. Exchanges
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Exchanges are only possible if the product is faulty or damaged.
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Please contact us within 7 days for instructions.